HOME REPAIR STORE SUPPORT

What to Expect As An Agent

  • Assisting customers with product questions 
  • Placing new orders 
  • Handling existing orders: returns/ replacements 
  • Provide store specific support 
  • Contacting vendors for shipping information 

 
Capabilities of Top Performing Agents for this Program
  

  • Displays patience, empathy, a unique ability to manage stress 
  • The ability to work under pressure and adapt to adverse situations 
  • Provides knowledgeable, friendly and eloquent customer service 
  • Experience working with users to identify the best solution     
     

Equipment Requirements

PC Requirements:

  • Dual-core 2.8 GHz or better or Intel ” i ” class or AMD Phenom X2 class or better.
    64 GB total Hard Drive or higher. 
  • 4 GB of RAM or better
  • USB VoIP Headset.
  • Windows 10 or Windows 11
  • Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
  • **Any other equipment needed will be advised of upon enrollment**

Available Hours

  • Sunday – Saturday 6:00 AM – 12:00 AM EST
  • Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $12.50 per hour

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