Roadside Assist Support

What to Expect As An Agent

  • 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
    • A vehicle that won’t start
    • Flat tire(s)
    • Keys locked inside a car
    • Vehicle out of gas
    • Vehicle in an accident
  • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
  • Possible outbound calls to the client, client’s customers and/or client account representatives for status and clarification purposes.
  • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
  • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
  • Probe to identify the need of the customer based on vehicle inoperable situation
  • Identify the customer’s location using Google Maps and other client tools
  • Provide policy coverage details based on the specific client program
  • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
  • Provide status updates to customers calling after the initial request for assistance was processed

 
Capabilities of Top Performing Agents for this Program
 

  • Deliver fluent written and verbal English
  • Demonstrate a proven ability to deal with challenging customers and situations
  • Be confident inability to achieve metrics
  • Build and maintain strong working relationships through exceptional communication
  • Provide proven problem-solving capabilities to deliver practical solutions
  • This is a best fit Opportunity for an agent wanting to service from 8: 00 AM – Noon EST and/or 4:00 PM -8:00 PM EST as 50% of hours offered fall in these drive time windows
  • A working knowledge of google maps and other mapping resources.

Equipment Requirements

PC Requirements:

  • Dual-core 2.8 GHz or better or Intel ” i ” class or AMD Phenom X2 class or better.
    64 GB total Hard Drive or higher. 
  • 4 GB of RAM or better
  • USB VoIP Headset.
  • Windows 7, 8, 8.1 or Windows 10
  • Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
  • **Any other equipment needed will be advised of upon enrollment**

Available Hours

  • 7 days a week
  • 24 hours a day
  • 365 days 
  • Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $10.00 per hour

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