Cruise Line Support

What to Expect As An Agent

  • Inbound calls for assistance with booking a cruise from client’s customers.
  • Inbound calls for assistance with cruise specific questions, quotes and more!
  • Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
  • Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes.
  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

 
Capabilities of Top Performing Agents for this Program
  

  • Deliver fluent written and verbal English
  • Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
  • Skill and efficiency in writing and verbal communication
  • Knowledgeable, friendly and eloquent customer service
  • Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

PC Requirements:

  • Dual-core 2.8 GHz or better or Intel ” i ” class or AMD Phenom X2 class or better.
    64 GB total Hard Drive or higher. 
  • 4 GB of RAM or better
  • USB VoIP Headset.
  • Windows 7, 8, 10 or Windows 11
  • Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
  • **Any other equipment needed will be advised of upon enrollment**

Available Hours

  • 7 days a week
  • 24 hours per day
  • 365 days per year
  • Client requests agents service 20 hours per week, (5 hours) required on a Saturday or Sunday, or a combination of both.

Starting Pay: $9.00 per hour (Customer Service)

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