Energy Supplier Support

Review, analyze and respond to customer billing inquiries
Upsell eligible customers home warranty solutions
Resolve customer issues or questions
Processing payment deferrals and installment plans
Attempt to save customers who may be moving, unhappy with the plan or current rate
Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
Accurately enroll the customer in the correct plan
Strive to resolve the customer issues on the first call
Demonstrate knowledge of client processes and policies
Build trust and rapport with the customer through clear, respectful interaction
Always strive to ensure that overall customer satisfaction remains high, while resolving issues
Understand “client call flow” and state Utility regulation
Ensure no Public Utilities Commission Complaints are filed
Ensuring that no customer has a Lights Turned Out In Error (LOIE) situation

Capabilities of Top Performing Agents for this Program

Deliver fluent written and verbal English
Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations and communication
Knowledgeable, friendly and eloquent customer service
Complete weekly certification courses to maintain knowledge in client products and services.
Skill and efficiency in writing and verbal

Equipment Requirements

PC Requirements:

Dual-core 2.8 GHz or better or Intel ” i ” class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 7, 8, 8.1 or Windows 10
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
**Any other equipment needed will be advised of upon enrollment**

Available Hours

7 days per week
365 days per year Monday through Friday: 10:00 AM – 10:00 PM EST
Client requests agents service 20 hours per week, (5 hours) required on a Saturday or Sunday or a combination of both.

Starting Pay: $11.50 per hour

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